Terms & Conditions
Caspero Casino operates under a set of terms and conditions that govern the relationship between the platform and its registered users. By creating an account and using any of the services provided, players agree to comply with the rules outlined below. These terms apply to all interactions with the website, including account registration, deposits, withdrawals, bonus claims, and gameplay.
General Terms
Eligibility
- Players must be at least 18 years of age (or the minimum legal gambling age in their jurisdiction, whichever is higher) to create an account and participate in real-money gaming.
- Only one account per person, per household, and per IP address is permitted. Creating duplicate accounts is a violation of these terms and may result in account suspension and forfeiture of funds.
- Players are responsible for ensuring that online gambling is legal in their jurisdiction before registering.
Account Responsibilities
- Players must provide accurate and up-to-date personal information during registration.
- Account credentials (username and password) must be kept confidential. The casino is not liable for unauthorized access resulting from the player’s failure to secure login details.
- Players must complete the identity verification (KYC) process when requested. Failure to provide valid documentation may result in restricted account functionality or closure.
Deposits and Withdrawals
Deposit Terms
- Minimum deposit amounts vary by payment method. Most methods require a minimum of €10, while bank transfers and cryptocurrency deposits require €20.
- Deposits are processed instantly for card payments and e-wallets. Bank transfers may take 1 to 3 business days.
- The casino reserves the right to refuse deposits from payment methods that are not registered in the player’s name.
Withdrawal Terms
| Withdrawal Method | Processing Time | Minimum | Maximum per Transaction |
|---|---|---|---|
| Visa / Mastercard | 2-5 business days | €20 | €10,000 |
| PayPal / Skrill | Up to 24 hours | €20 | €15,000 |
| Bank Transfer | 3-7 business days | €50 | €50,000 |
| Bitcoin | Up to 24 hours | €50 | €25,000 |
- The casino processes withdrawal requests in the order they are received. A standard review period of up to 24 hours applies before funds are released to the payment provider.
- Players may be required to withdraw using the same method used for their most recent deposit, where operationally possible.
- Large withdrawals exceeding €10,000 in a single transaction may be subject to enhanced verification procedures and may be processed in installments.
Bonus Terms
- All promotional offers are subject to specific terms stated on the promotion page or in the notification email. The general wagering requirement for deposit match bonuses is 35x the combined deposit and bonus amount.
- Only one bonus may be active on an account at any given time. Players must complete or forfeit the current bonus before claiming a new offer.
- Bonus funds and associated winnings are forfeited if the wagering requirement is not met within the stated validity period (typically 30 days).
- The maximum permitted bet while a bonus is active is €5 per spin or €0.50 per payline, whichever is lower. Bets exceeding this limit may void the bonus and any accumulated winnings.
- Jackpot slots do not contribute to wagering requirements. Slot games contribute 100%, table games contribute 10%, and live dealer games contribute 5%.
Game Fairness
All games offered on the Caspero Casino platform use certified random number generators (RNGs) that are tested and audited by independent third-party agencies. Game outcomes are entirely random and cannot be influenced by the player, the casino, or any external party. The platform publishes theoretical return-to-player (RTP) percentages for all available titles.
Account Closure and Suspension
The casino reserves the right to suspend or close any account that violates these terms. Grounds for suspension include, but are not limited to:
- Creating multiple accounts.
- Providing false identification documents.
- Engaging in fraudulent or collusive behavior.
- Exploiting technical errors or software bugs for financial gain.
- Abusing promotional offers through coordinated play or bonus manipulation.
In cases of account closure due to a terms violation, the casino may withhold any remaining balance. Players who believe their account was closed in error can initiate the dispute resolution process by contacting the support team at support@caspero.net.
Limitation of Liability
Caspero Casino is not liable for any losses arising from the use of its services, including losses resulting from technical malfunctions, internet connectivity issues, or unauthorized account access. The platform does not guarantee uninterrupted or error-free service, although reasonable efforts are made to maintain uptime and operational reliability.
Changes to Terms
The casino reserves the right to update these terms and conditions at any time. Material changes will be communicated to registered players via email or on-site notification. Continued use of the platform after such changes constitutes acceptance of the revised terms.